g399 Privacy Policy — How We Protect Your Data

g399 collects personal information that you voluntarily provide during account registration, identity verification, and payment processing. This includes your full name, date of birth, residential address, email address, mobile phone number (including bKash and Nagad registered numbers), and government-issued identification documents where required for KYC compliance. We also collect technical data automatically when you use the platform, including your IP address, browser type, device type, operating system, session timestamps, pages visited, and game activity logs. This technical data is used to maintain platform security, prevent fraud, and improve the user experience for players across Bangladesh.

g399 uses your personal information for the following purposes: (a) creating and managing your player account; (b) verifying your identity and age (players must be 21 or over); (c) processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi bank transfers; (d) detecting and preventing fraudulent activity, money laundering, and policy violations; (e) sending transactional communications such as deposit confirmations, withdrawal updates, and security alerts; (f) complying with applicable legal and regulatory obligations; (g) improving the g399 platform and personalising your gaming experience; and (h) sending promotional communications and bonus offers where you have consented to receive them. You may opt out of marketing communications at any time by contacting our support team.

g399 does not sell, rent, or trade your personal data to third parties. We may share your information only with the following categories of recipients, and only to the extent necessary for platform operations: (a) payment processors and financial institutions necessary to complete your deposit and withdrawal transactions, including bKash, Nagad, and other payment service providers operating in Bangladesh; (b) KYC and identity verification service providers; (c) fraud prevention and security service providers; (d) cloud hosting and IT infrastructure providers bound by data processing agreements; and (e) regulatory bodies, law enforcement agencies, or courts where disclosure is required by law. All third-party service providers with whom we share data are contractually obligated to keep your information confidential and use it only for the purposes for which it was shared.

g399 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, and audit obligations. In practice, account and transaction records are retained for a minimum of five years following account closure to meet anti-money laundering (AML) record-keeping requirements. Technical log data such as session records and IP logs are retained for shorter periods, typically 12 months, unless a security investigation requires longer retention. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.

g399 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and collect analytics data that helps us understand how players use the site. We use two categories of cookies: (a) Essential cookies, which are strictly necessary for the platform to function correctly — these cannot be disabled; and (b) Analytics cookies, which help us measure usage patterns and improve the player experience — these can be managed through your browser settings. We do not use third-party advertising cookies or behavioural tracking cookies for external ad targeting. When you first visit g399.app, you will be presented with a cookie notice. Continuing to use the platform after dismissing the notice constitutes your acceptance of our cookie use.

As a user of the g399 platform, you have the following rights in relation to your personal data: (a) Right of Access — you may request a copy of the personal data g399 holds about you; (b) Right to Rectification — you may request that inaccurate or incomplete data be corrected; (c) Right to Erasure — you may request deletion of your personal data, subject to our legal retention obligations; (d) Right to Restrict Processing — you may request that we limit how we use your data in certain circumstances; (e) Right to Object — you may object to processing of your data for direct marketing purposes; and (f) Right to Data Portability — you may request your data in a structured, machine-readable format where technically feasible. To exercise any of these rights, please contact our support team at [email protected]. We will respond to valid requests within 30 days.

g399 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption on all data transmissions, firewalls, intrusion detection systems, restricted access controls ensuring that only authorised personnel can access player data, regular security audits, and secure data storage with encrypted backups. While g399 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights or freedoms, g399 will notify affected players promptly and take immediate remedial action.

The g399 platform is strictly intended for adults aged 21 years and above. g399 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected personal information from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe your child has registered on the g399 platform, please contact our support team immediately at [email protected] so we can investigate and take appropriate action. Age verification is a mandatory step in the g399 registration process.

The g399 platform may contain references to third-party game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt) and payment service providers (including bKash and Nagad). While we work only with reputable, established partners, g399 is not responsible for the privacy practices of these third parties. Each third-party provider operates under its own privacy policy and data practices. We encourage you to review the privacy policies of any third-party services you interact with through the g399 platform. Your interactions with third-party payment platforms such as bKash and Nagad are governed by their respective terms and privacy policies, not by this Policy.

g399 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, the updated Policy will be published on this page with a revised effective date. We may also notify registered players of significant changes via email or an in-platform notification where we deem appropriate. Your continued use of the g399 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. If you have any questions about this Privacy Policy or about how g399 handles your data, please contact our support team at [email protected].