g399 Terms & Conditions — Please Read Before Playing

These Terms & Conditions govern your use of the g399 platform. By registering or playing, you agree to these terms in full.

Introduction

A summary of who these Terms apply to and what they cover.

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and g399 ("the Platform", "we", "us") governing your access to and use of the g399 website available at g399.app, including all games, promotions, payment services, and related features. By accessing the platform, creating an account, making a deposit, or placing a bet, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must not use the g399 platform.

g399 reserves the right to amend, update, or replace these Terms at any time without prior notice. The most current version of these Terms will always be published on this page with an updated effective date. Your continued use of the platform following any revision constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you are a player in Bangladesh, these Terms are governed by the laws of the jurisdiction applicable to your use of the platform, and you are solely responsible for ensuring that your use of g399 complies with any local laws or regulations applicable to you.

Key Points at a Glance

The most important rules every g399 player should know before playing.

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21+ Only
The g399 platform is strictly for adults aged 21 and above. Age verification may be required at any time.
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One Account Per User
Each player may hold only one active account. Duplicate accounts will be suspended and balances may be forfeited.
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Payment Policies
Deposits via bKash, Nagad, Rocket, and Upay are processed instantly. Withdrawals are subject to verification and may take up to 24 hours.
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Bonus Terms Apply
All bonuses are subject to wagering requirements before withdrawal. Bonus abuse or exploitation will result in account suspension.
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Account Security
You are solely responsible for keeping your login credentials confidential. g399 will never ask for your password via email or chat.
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Fair Play Required
The use of bots, scripts, VPNs to circumvent restrictions, or any form of collusion is strictly prohibited and will result in permanent account closure.

Full Terms & Conditions

Please read each clause carefully. These terms are legally binding upon acceptance.

1Eligibility and Registration

To register and use the g399 platform, you must be at least 21 years of age. By creating an account, you confirm that you are of legal age, that you are not located in a restricted jurisdiction, and that all information you provide during registration is accurate, current, and complete. You agree to update your registration information promptly if it changes. g399 reserves the right to request identity verification documents (including a national ID card, passport, or other government-issued identification) at any time. Failure to provide requested documents within a reasonable timeframe may result in account suspension or closure.

2Account Management

Each player is permitted to hold one account only. You are solely responsible for all activity conducted through your account. You must not share your account credentials with any third party, and you must notify g399 immediately if you suspect unauthorised access to your account. g399 will not be held liable for losses incurred as a result of unauthorised access where you have failed to take reasonable steps to secure your login details. Accounts found to belong to the same individual or household may be merged or closed at g399's discretion. g399 reserves the right to close any account at any time, for any reason, with or without notice.

3Deposits and Withdrawals

g399 accepts deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and major Bangladeshi bank transfers. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳200 unless otherwise stated. Withdrawal requests are subject to account verification and may require you to submit supporting documents. g399 processes withdrawal requests within 24 hours under normal operating conditions; actual transfer times may vary depending on your payment provider. g399 does not charge fees on deposits or standard withdrawals, but your payment provider may apply their own transaction fees. g399 reserves the right to reverse a withdrawal and return funds to your account balance in cases of suspected fraud or policy violations.

4Bonuses and Promotions

All bonuses, free spins, and promotional offers issued by g399 are subject to specific wagering requirements which will be clearly stated at the time of the offer. You must meet the applicable rollover requirement before any bonus-derived winnings can be withdrawn. g399 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Bonuses may not be transferred, sold, or exchanged. Any attempt to exploit bonuses, including but not limited to opening multiple accounts to claim the same promotion, will result in the cancellation of the bonus and any associated winnings, and may lead to account closure. Unless a promotion explicitly states otherwise, bonuses are valid for 30 days from the date of issue.

5Responsible Gaming

g399 is committed to promoting responsible gaming. The platform is intended for entertainment purposes only and is strictly available to players aged 21 and above. g399 provides deposit limit tools, session time reminders, self-exclusion options, and access to responsible gaming support resources. If you feel that your gaming behaviour is becoming problematic, you are encouraged to use the self-exclusion feature, which can be activated via your account settings or by contacting our support team. g399 supports problem gambling awareness and partners with responsible gaming advocacy organisations. Self-excluded players will not receive promotional communications from g399 during the exclusion period.

6Prohibited Activities

The following activities are strictly prohibited on the g399 platform and will result in immediate account suspension and potential legal action: (a) using automated software, bots, or scripts to interact with the platform; (b) using a VPN, proxy server, or other technology to misrepresent your location or circumvent geographic restrictions; (c) engaging in match-fixing, collusion, or any form of cheating in any game; (d) using stolen, fraudulent, or unauthorised payment methods; (e) attempting to manipulate, reverse-engineer, or exploit any game outcome or platform feature; (f) opening multiple accounts to abuse bonus or promotional offers; (g) engaging in money laundering or any illegal financial activity through the platform.

7Intellectual Property

All content on the g399 platform, including but not limited to text, graphics, logos, game assets, software, and user interface designs, is the exclusive property of g399 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. You must not copy, reproduce, distribute, republish, download, display, post, or transmit any g399 content in any form without the prior written consent of g399. All trademarks, service marks, and trade names displayed on the platform are the property of g399 or their respective owners.

8Limitation of Liability

To the fullest extent permitted by applicable law, g399 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruptions, arising out of or in connection with your use of or inability to use the platform. g399 does not guarantee uninterrupted, error-free operation of the platform and accepts no liability for technical failures, connectivity issues, or third-party service interruptions beyond its reasonable control. Your sole remedy for dissatisfaction with the platform or its content is to stop using the platform.

9Privacy and Data Protection

g399 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. g399 uses SSL encryption on all data transmissions and does not sell your personal data to third parties. g399 may share data with payment processors, KYC verification providers, and other service providers as necessary to operate the platform and comply with applicable legal obligations.

10Game Rules and Outcomes

All games offered on the g399 platform use certified Random Number Generator (RNG) technology that has been independently audited to ensure fair outcomes. Published Return to Player (RTP) rates for each game are accurate at the time of publication. g399 does not manipulate game outcomes. In the event of a technical malfunction or error during a game round, g399 reserves the right to void affected bets and refund the applicable stakes. The decision of g399 in respect of any game outcome dispute shall be final and binding. Players are responsible for understanding the rules of each game before placing bets.

11Account Termination

g399 reserves the right to suspend or permanently close any player account without prior notice if there is reason to believe that a player has violated these Terms, engaged in fraudulent activity, provided false registration information, or if required to do so by applicable law. Upon account closure, any pending withdrawal requests will be processed to the extent permitted by applicable policy. Balances associated with accounts closed due to terms violations may be forfeited. Players wishing to voluntarily close their account may do so by contacting the g399 support team, subject to completion of any pending transactions.

12Amendments and Governing Terms

g399 may revise these Terms at any time by publishing an updated version on this page. The date of the most recent revision will be displayed at the top of this page. Your continued use of the platform after any revisions take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must discontinue your use of the platform. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and g399 with respect to your use of the platform, and supersede all prior agreements and understandings. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Questions About Our Terms?

If anything in these Terms is unclear, our FAQ page covers the most common questions. Ready to play? Visit the g399 Casino to explore our full game library.